Responsibilities

Huawei Hungary is growing! As a result, we're hiring a Wireless Engineer to join our well established team in the heart of Budapest. The successful candidate will handle customer service requests from all Europe for Huawei Wireless products.

Please note that this is an on-site position with 5 days in the office!
Office location: 116-118 Vaci Ut, Budapest, 1133.
The successful candidate will be employed by a third party agency.

In this role you will:

Handling customer service requests from all Europe for Huawei Wireless products (BTSDBS3900 GUL, BSC69006910 GU and more);
Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
Performing network upgrades/ updates in accordance with the Change Management process,
Dispatch and guide remote field technicians during onsite interventions;
Provide detailed information on how to set up, configure or upgrade Huawei Access/ Transmission products and their features;
Use trouble ticketing system for tracking customer interactions and fault analysis;
Identify customers concerns and critical problems based on customer interaction.

Requirements

As our ideal candidate, you will have:

Graduated or student in Telecommunications or Computer Science;
Familiar with GSM BSS, WCDMA RAN, LTE eRAN;
Knowledge of Wireless Product and Network planning and optimization;
BTS,BSC, eNodeB, installation, operation and maintenance;
Basic knowledge of IP network and OSS;
Wireless network Design and planning concepts;

What we offer

About Huawei
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

About Huawei Europe

With more than 13000 employees, Huawei Europe has contributed 12.3 billion GDP. We have been providing competitive products, solutions, and services for consumers, telecom carriers, and enterprise customers, creating 143,800 jobs in Europe. With more than 200 universities and colleagues' cooperation, we’ve nurtured 20,000+ trained ICT students over the past 3 years.

Wireless Engineer

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward.